Return & Refund Policy

 

We operate a refund-only policy. Refunds are available only if the product is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items.

 

Please inspect your order as soon as you receive it. If you receive a defective, damaged, or incorrect product, please contact us at support@sensationmarket.com or via WhatsApp at +971 56 452 4120 as soon as possible — preferably within 14 days of delivery.

 

If the product is confirmed to be defective or damaged, we will issue a full refund to your original payment method. We may request photos, videos, or other information to assess the issue before processing the refund.

 

If you receive an incorrect item, please contact us before returning anything. We will provide you with instructions on how to proceed.

 

No Returns — Refunds Only:

 

  • We do not accept returns. Refunds are available only for products that are confirmed to be defective, damaged, or incorrectly shipped.
  • We do not accept refund requests for reasons such as a change of mind, incorrect size or color selection, or simply deciding that you no longer want the product.
  • Exceptions / Non-Returnable Items

 

All products are non-returnable, except in cases where the product is defective, damaged, or shipped incorrectly.

Sale items and gift cards are also non-refundable, unless otherwise required by applicable law.

14-Day Right of Withdrawal in the European Union

 

If your order is shipped to the European Union, you may have a legal right to cancel your order within 14 days of receiving the goods, without having to provide a reason, in accordance with applicable EU consumer protection laws.

 

Where applicable, this statutory right takes precedence over our general no-refund policy.

Refunds

 

If your product is confirmed to be defective or damaged, we will notify you once the issue has been reviewed and verified.

Once approved, your full refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment service provider may require additional time to process and post the refund to your account.

If you have any questions regarding our Refund & Return Policy, please contact us at:

Email: support@sensationmarket.com
WhatsApp: +971 56 452 4120