At SensationMarket, we strive to process and ship all orders as quickly as possible.

Order Processing

Orders are generally processed within 1 to 2 business days following payment confirmation.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information (if a tracking number is available).

Please note that orders placed on weekends, public holidays, or during peak periods may require additional processing time.

Delivery Times

Delivery times may vary depending on your country and delivery address.

Standard delivery: 7 to 14 business days

Delivery times are estimates and do not constitute guaranteed delivery dates.

Delays may occur due to weather conditions, carrier delays, customs procedures, or other circumstances beyond our control.

Shipping Costs

Delivery Address

It is the customer's responsibility to provide a complete and accurate delivery address when placing an order.

We accept no liability for delivery to an incorrect or incomplete address provided by the customer.

If you notice an error in your delivery address after placing an order, please contact us immediately at support@sensationmarket.com or via WhatsApp at +971564524120. We will do our best to update the address before shipment, though we cannot guarantee that this will be possible.

Delayed or Lost Packages

If your order is delayed, please check the provided tracking information and contact the carrier if necessary.

If your package is marked as delivered but you have not received it, we recommend checking with household members, neighbors, or the carrier. We will do our utmost to help you resolve any delivery issues. Damaged Packages

Please inspect your package upon receipt.

If your product arrives damaged or defective, please contact us as soon as possible at support@sensationmarket.com or via WhatsApp at +971564524120, providing your order number and attaching photos or videos of the product and its packaging. Once the issue has been reviewed and the product confirmed as defective or damaged, a full refund may be issued in accordance with our refund policy. Order Cancellation

Once an order has been shipped, it generally cannot be cancelled.

In accordance with our refund-only policy, returns are not accepted unless the product proves to be defective, damaged, or non-compliant, subject to applicable statutory rights.
 

Contact Us

For any questions regarding your order or its shipment, please contact us:

Email: support@sensationmarket.com or WhatsApp: +971564524120