Refund policy

Return & Refund Policy

We have a no-return and no-refund policy. All sales are final, except in cases where the product is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receiving it. If you receive a defective, damaged, or incorrect product, please contact us at support@sensationmarket.com as soon as possible, preferably within 14 days of delivery.

If the product is confirmed to be defective or damaged, we will process a full refund to your original payment method. We may request photos, videos, or other information to evaluate the issue before processing the refund.

For an incorrect item, please contact us before sending anything back. We will provide instructions on how to proceed.

No Returns or Refunds

Except for defective, damaged, or incorrect products, all purchases are final and cannot be returned, exchanged, or refunded.

We do not accept returns for reasons such as a change of mind, incorrect size or color selection, or simply no longer wanting the product.

Exceptions / Non-Returnable Items

All products are non-returnable unless they are defective, damaged, or incorrectly shipped.

Sale items and gift cards are also non-refundable, except where required by applicable law.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have a statutory right to cancel your order within 14 days of receiving the merchandise, without giving a reason, where applicable under EU consumer law. This statutory right takes precedence over our general no-refund policy where applicable.

Refunds

If your product is confirmed to be defective or damaged, we will notify you once the issue has been reviewed and approved. An approved refund will be processed in full to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

For any questions regarding our Return & Refund Policy, please contact us at support@sensationmarket.com