Shipping policy

Shipping Policy

At Sensation Market, we strive to process and ship all orders as quickly as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been confirmed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when a tracking number is available.

Please note that orders placed during weekends, holidays, or periods of high demand may require additional processing time.

Shipping Times

Shipping times may vary depending on your country and delivery address.

Standard Shipping: 5–15 business days
Shipping times are estimates and are not guaranteed delivery dates.
Delays may occur due to weather conditions, carrier delays, customs procedures, or other circumstances beyond our control.

Shipping Costs

Any applicable shipping costs will be displayed at checkout before you complete your purchase.

Any customs duties, import taxes, or other fees imposed by the destination country are the customer's responsibility, where applicable.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us immediately at support@sensationmarket.com. We will do our best to update the address before the order is shipped, but we cannot guarantee that changes will be possible.

Delayed or Lost Packages

If your order is delayed, please check the tracking information provided and contact the shipping carrier when necessary.

If your package is marked as delivered but you have not received it, please first check with members of your household, neighbors, or the carrier.

We will do our best to assist you in resolving any delivery issues.

Damaged Packages

Please inspect your package immediately upon delivery.

If your product arrives damaged or defective, please contact us as soon as possible at support@sensationmarket.com with your order number and photos or videos of the product and its packaging.

After reviewing the issue, if the product is confirmed to be defective or damaged, a full refund may be issued in accordance with our Refund Policy.

Order Cancellations

Once an order has been shipped, it generally cannot be canceled.

As stated in our Return & Refund Policy, all sales are final, except where the product is confirmed to be defective, damaged, or incorrect, subject to applicable legal rights.